share
BUSINESS
Top 10 CRM Tools for Small Businesses in 2025 (With Free Options)
Sept. 6, 2025
742 Views
Top 10 CRM Tools for Small Businesses in 2025 (With Free Options)
In today’s fast-paced digital world, Customer Relationship Management (CRM) tools are no longer optional—they're essential for scaling small businesses. Whether you're nurturing leads, tracking sales, or improving customer engagement, the right CRM can make all the difference. And with 2025's updated tools and technology, there are now smarter, more affordable solutions than ever.
In this guide, we explore the Top 10 CRM tools for small businesses in 2025, with a special focus on those offering free plans or trials. Whether you're a startup, freelancer, or growing SME, you'll find powerful tools to boost your business here.
🌟 1. Plumint CRM – India’s Smart CRM for Small Businesses
Website: Plumint.com
Plumint CRM is a rising star in the CRM landscape and is tailored specifically for small and medium businesses in India. With a clean, user-friendly interface and affordable pricing, Plumint has quickly gained popularity among solopreneurs, marketing agencies, and local startups.
🔑 Key Features:
-
Lead management with automation
-
Task and follow-up reminders
-
WhatsApp and Email integration
-
Proposal and quotation generator
-
Easy contact import/export
-
Powerful dashboard and analytics
💸 Free Plan:
Yes – Plumint offers a free plan with limited users, perfect for new businesses. You can upgrade as your business scales.
✅ Best For:
Startups, real estate agents, freelancers, and Indian MSMEs looking for an easy-to-use, local CRM with WhatsApp integration.
🥈 2. HubSpot CRM
Website: hubspot.com
HubSpot continues to dominate the CRM space with its robust freemium model. It’s great for small teams wanting enterprise-level features without upfront costs.
🔑 Key Features:
-
Contact management
-
Deal pipeline visualization
-
Email tracking and templates
-
Marketing automation
-
Meeting scheduling and live chat
💸 Free Plan:
Yes – HubSpot’s free CRM includes unlimited users and core features. Paid plans unlock advanced marketing and sales tools.
✅ Best For:
Small businesses seeking a feature-rich, scalable CRM with marketing tools.
🥉 3. Zoho CRM
Website: zoho.com/crm
Zoho CRM is a veteran in the SaaS world and one of the most affordable CRMs for startups and SMBs. It's part of the larger Zoho suite, which makes it ideal for businesses already using Zoho tools.
🔑 Key Features:
-
Lead scoring and workflows
-
Sales automation
-
Multichannel communication (email, phone, chat, social)
-
Real-time notifications and insights
-
AI assistant – Zia
💸 Free Plan:
Yes – Supports up to 3 users with basic features.
✅ Best For:
SMBs looking for customizable, low-cost CRM software integrated with a business suite.
4. Freshsales by Freshworks
Website: freshworks.com/crm
Freshsales offers a modern interface and seamless automation. Designed with sales teams in mind, it’s perfect for businesses focused on lead nurturing and closing deals faster.
🔑 Key Features:
💸 Free Plan:
Yes – Their Free Forever Startup Plan supports up to 3 users.
✅ Best For:
Tech-savvy startups and small sales teams looking for an AI-powered CRM.
5. Bitrix24
Website: bitrix24.com
Bitrix24 is a comprehensive business management platform that includes CRM, task management, HR tools, and communication features all in one.
🔑 Key Features:
-
Contact & lead management
-
Invoicing and quotes
-
Sales automation
-
Website builder with CRM integration
-
Telephony and team collaboration tools
💸 Free Plan:
Yes – The free version supports 12 users, which is generous compared to other platforms.
✅ Best For:
Businesses looking for all-in-one CRM + team collaboration tools.
6. Agile CRM
Website: agilecrm.com
Agile CRM combines sales, marketing, and service features in one platform. It's great for businesses that want automation without complexity.
🔑 Key Features:
💸 Free Plan:
Yes – Agile CRM offers a free plan for up to 10 users.
✅ Best For:
Marketing-driven startups and agencies that need automation plus CRM.
7. Streak CRM (for Gmail)
Website: streak.com
If your business runs on Gmail, Streak CRM is a must. It lives directly inside your inbox, transforming it into a powerful CRM.
🔑 Key Features:
-
CRM built into Gmail
-
Email tracking and snippets
-
Customizable pipelines
-
Collaboration within email threads
-
Mobile apps for Android and iOS
💸 Free Plan:
Yes – Free version includes basic CRM features with pipeline management.
✅ Best For:
Freelancers, solopreneurs, or small teams using Google Workspace.
8. EngageBay CRM
Website: engagebay.com
EngageBay is an all-in-one marketing, sales, and customer service platform with a great free CRM plan. It’s gaining traction among budget-conscious startups.
🔑 Key Features:
-
CRM with contact management
-
Email marketing automation
-
Lead generation forms
-
Appointment scheduling
-
Sales pipeline with milestones
💸 Free Plan:
Yes – The free plan includes up to 250 contacts and basic automation.
✅ Best For:
Startups and small businesses looking for a budget-friendly marketing+CRM combo.
9. Salesmate CRM
Website: salesmate.io
Salesmate is a smart, user-focused CRM that offers robust features like built-in calling, text, and automation, all while keeping the UI sleek and intuitive.
🔑 Key Features:
-
Sales pipeline management
-
Power dialer & SMS integration
-
Smart email campaigns
-
Workflow automation
-
Chrome extension and mobile app
💸 Free Plan:
Free 15-day trial. No permanent free plan, but paid plans start affordably at $12/user/month.
✅ Best For:
Sales-driven teams looking for speed, automation, and communication tools.
10. Capsule CRM
Website: capsulecrm.com
Capsule CRM is simple, clean, and effective. It avoids the clutter of enterprise solutions and sticks to what most small businesses need.
🔑 Key Features:
💸 Free Plan:
Yes – The free plan supports up to 250 contacts and 2 users.
✅ Best For:
Small teams that want a minimalist, clean CRM for managing sales and relationships.
📊 CRM Comparison Table (2025 Update)
| CRM Tool |
Free Plan |
User Limit |
Key Feature |
Best For |
| Plumint |
✅ Yes |
Limited |
WhatsApp & task automation |
Indian startups & local businesses |
| HubSpot |
✅ Yes |
Unlimited |
Marketing & sales automation |
Growth-stage startups |
| Zoho CRM |
✅ Yes |
3 Users |
Multichannel communication |
Budget-conscious SMBs |
| Freshsales |
✅ Yes |
3 Users |
Built-in phone & AI lead scoring |
Sales-focused teams |
| Bitrix24 |
✅ Yes |
12 Users |
All-in-one CRM + collaboration |
Full-suite seekers |
| Agile CRM |
✅ Yes |
10 Users |
Marketing automation |
Agencies & marketers |
| Streak |
✅ Yes |
1-2 Users |
Gmail-integrated CRM |
Solopreneurs using Gmail |
| EngageBay |
✅ Yes |
250 Contacts |
Email marketing + CRM |
Digital-first small businesses |
| Salesmate |
❌ Trial only |
N/A |
Built-in calls & texts |
Modern sales teams |
| Capsule CRM |
✅ Yes |
2 Users |
Clean UI with contact management |
Simple CRM for service providers |
🎯 How to Choose the Right CRM for Your Small Business
When selecting the right CRM, consider:
-
Budget – Do you need a free plan, or can you afford a premium option?
-
Ease of Use – Can your team adapt quickly without long training?
-
Integration – Does it connect with your email, WhatsApp, payment gateways, etc.?
-
Automation – Does it reduce manual work like follow-ups and task reminders?
-
Scalability – Will it grow with your business?
✅ Pro Tip: If you're a small business in India looking for CRM with WhatsApp integration, local support, and automation features, start with Plumint CRM—built to grow with you.
🚀 Final Thoughts
CRM is no longer a luxury—it’s a necessity for every small business in 2025. With AI-powered features, automation tools, and user-friendly dashboards, today’s CRM tools are smarter than ever.
Whether you're just starting out or looking to switch from Excel and spreadsheets, the right CRM will help you save time, close more deals, and delight your customers.
If you want to start your CRM journey today, give Plumint CRM a try—designed with Indian entrepreneurs and SMBs in mind.
Which CRM are you using in 2025?
Have questions or suggestions? Drop them in the comments!
share Share now
All Services
Service Experts
IT Service
Explore Travel
Gym
Products
Vouchers & Deals
Blogs
Hotels
Spa
Support